Privacy policy

Last reviewed: [TO BE CONFIRMED: date of last legal review]

Who we are

This website is operated by [TO BE CONFIRMED: legal name of the business], of [TO BE CONFIRMED: registered or trading address]. We are the controller of the personal information described in this policy.

Contact for privacy questions: [TO BE CONFIRMED: privacy contact email].

[TO BE CONFIRMED: confirm the country where the business is established. If it is established outside the UK (for example in the EU), confirm whether a UK representative is required and whether EU GDPR also applies]

What we collect

When you browse this website

• This website doesn't use cookies, advertising trackers or social-media pixels, and has no account or login area.
• Our hosting and security provider, Cloudflare, processes technical information such as your IP address, browser type and the pages requested, so that the site can be delivered securely and protected against abuse.

When you contact us or order

• Your WhatsApp phone number, profile name and the messages you send us.
• Your order details: package, length, number of screens, price and the devices you tell us about.
• Payment confirmation details from our payment provider. We don't receive your full card details.
• The login details we issue for your subscription and basic account records such as start and end dates.
• Your email address, if you contact us by email.

How and why we use it

• To take and fulfil your order and support you: necessary for our contract with you.
• To answer questions before you buy: our legitimate interest in responding to enquiries, or steps you ask us to take before entering a contract.
• To keep financial and tax records: our legal obligations.
• To keep the website secure and working: our legitimate interest.

We don't sell your personal information and we don't use it for automated decision-making.

Who we share it with

• Cloudflare, which hosts and protects this website.
• WhatsApp (part of Meta), which carries our conversations. WhatsApp's own privacy policy applies to your use of its service.
• Our payment provider: [TO BE CONFIRMED: name of payment provider(s)].
• Professional advisers, and authorities where the law requires it.

Some of these providers process information outside the UK. [TO BE CONFIRMED: confirm the safeguards relied on for international transfers, for example UK adequacy regulations or the UK International Data Transfer Agreement/Addendum]

How long we keep it

[TO BE CONFIRMED: retention periods, for example enquiry chats that don't lead to an order, customer records after a subscription ends, and financial records (commonly six years for tax purposes)]

Your rights

Under UK data protection law you have the right to:

• access the personal information we hold about you;
• have inaccurate information corrected;
• have information deleted, or its use restricted, in certain circumstances;
• object to processing based on our legitimate interests;
• receive information you provided in a portable format, where processing is based on contract or consent.

To use any of these rights, contact us using the details above. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113, although we'd appreciate the chance to resolve your concern first.

Children

Our services are for adults. We don't knowingly collect information from anyone under 18.

Changes to this policy

We'll update this page if the way we handle personal information changes. Also see our cookie policy.